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Self-exclusion program

Self-exclusion program

If you wish to stop frequenting its gaming establishments or online gaming site, Loto-Québec offers you the possibility to deny yourself access.

Self-exclusion from establishments

Self-exclusion enables players who choose to do so to deny themselves access to casinos and gaming halls for a predetermined period of time ranging from three months to five years. Registration in this program is irrevocable and the Espacejeux account is automatically closed. 

The self-exclusion program is confidential, bilingual and free of charge.

Self-exclusion from the online gaming site

Players may register in the lotoquebec.com self-exclusion program without requesting to be denied access to casinos or gaming halls. They may request to be denied access to online games for a period ranging from three months to five years.

The self-exclusion program is confidential, bilingual and free of charge.

Registration to self-exclusion program

To register to the program, go to:

 

For more information, see Self-exclusion program [PDF].

 

Self-exclusion counselling service

Once you’ve signed a self-exclusion contract, you can count on free, confidential guidance from a self-exclusion counsellor who works for a firm that is independent from Loto Québec.

The counsellor offers free, confidential and bilingual services that include:

  • An assessment of your gambling habits (two meetings, one at the beginning and one at the end of your self-exclusion period)
  • Elaboration of control strategies
  • Monthly telephone support
  • References to other resources
     

Customers may avail themselves of this service for the duration of their self-exclusion period, even if they chose not to do so when they signed the contract.

For more information regarding the self-exclusion counselling service, call 1-866-915-7627.

To learn more, see this document developed for players who decide to participate in the self-exclusion program: Your Self-Exclusion Contract Fact Sheet [PDF].