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Self-exclusion program

Self-exclusion program

If you wish to stop frequenting its gaming establishments or online gaming site, Loto-Québec offers you the possibility to deny yourself access.

Self-exclusion from establishments

Self-exclusion enables players who choose to do so to deny themselves access to casinos and gaming halls for a predetermined period of time ranging from three months to five years. Registration in this program is irrevocable and the Espacejeux accounts of persons who register for this program are automatically closed. 

The self-exclusion program is confidential, bilingual and free of charge.

Self-exclusion from the online gaming site

Players may register in the Espacejeux.com self-exclusion program without requesting to be denied access to casinos or gaming halls. They may request to be denied access to online games for a period ranging from three months to five years.

The self-exclusion program is confidential, bilingual and free of charge.

Self-exclusion contract

To sign a self-exclusion contract, go to:

 

For more information, see Self-exclusion program [PDF].

 

Self-exclusion counselling service

Once you’ve signed a self-exclusion contract, you can count on free, confidential guidance from a self-exclusion counsellor who works for a firm that is independent from Loto Québec.

The counsellor offers free, confidential and bilingual services that include:

  • An assessment of your gambling habits (two meetings, one at the beginning and one at the end of your self-exclusion period)
  • Elaboration of control strategies
  • Monthly telephone support
  • References to other resources
     

Customers may avail themselves of this service for the duration of their self-exclusion period, even if they chose not to do so when they signed the contract.

For more information regarding the self-exclusion counselling service, call 1-866-915-7627.

To learn more, see this document developed for players who decide to participate in the self-exclusion program: Your Self-Exclusion Contract Fact Sheet [PDF].